Legal

Refund Policy

Last updated November 13, 2026

If a report you paid for is wrong because of the Service, write to us within 30 days and we will refund it or give the credit back. Pro can be cancelled any time.

Single reports and credits

• If an unlocked roof is clearly wrong because of the Service (for example the wrong building, a model that failed or is missing large parts of the roof), email support@roofline360.com within 30 days with the address. We will refund the purchase or return the credit or free report.
• An unused 10-report pack can be refunded within 30 days of purchase. Once credits have been used, the remaining credits stay on your account and do not expire while the Service operates.
• Normal estimate tolerances, or data that is older than a recent change to the roof, are not errors of the Service; the Terms explain why measurements must be verified on site.

Pro subscription

• Cancel any time from Billing in the workspace. Pro stays active until the end of the period you paid for, and you will not be charged again.
• We do not refund partial months. If you were charged for a renewal you did not want and have not used any Pro reports in that period, write to us within 14 days of the charge and we will refund it.

How refunds are paid

Purchases are processed by Stripe as seller of record through Stripe Managed Payments. Refunds go back to the original payment method, usually within 5 to 10 business days, and include the sales tax that was charged. Stripe may also issue refunds within 60 days of purchase under its own policies, for example to resolve a dispute. If you are unhappy with a charge, please contact us before disputing it with your bank; we answer quickly.

Your legal rights

This policy does not limit any refund rights you have under the law where you live.